Regardless of where your customers come from, they generally come to you to solve a problem…such as fixing their damaged vehicle and getting them back on the road quickly and safely. Your goal is to not only restore their damaged vehicle but also their peace of mind.
I believe it’s important that collision repairers provide repair estimates/invoices that are as thorough and comprehensive as possible. I also believe that, in most states, you’re required to list all processes, parts and materials to be employed in the repair, along with the price being charged for each item. Failure to do so could be perceived as a deceptive business practice and, at the very least, failure to comply with your state’s mandates – in which case your privilege to conduct business (license) would be put in jeopardy.