Written by Chasidy Rae Sisk
The North Carolina Association of Collision and Autobody Repair (NCACAR) spent mid-February supporting its local industry.
It hosted a training session on Estimating 101 on Feb. 17, and several association leaders met with the Department of Insurance (DOI) on Feb. 15 to discuss insurers causing delays with claims.
Estimating 101 was held at Larry Walker & Sons Body Shop in High Point, NC, was taught by Clint Rogers of Triangle Collision and attracted 25 industry professionals.
NCACAR President Brian Davies noted, “The purpose of the class was to teach other shops different types of things they may not be aware of that are required to produce a safe repair. We had a good turnout, and Clint did a great job.”
Rogers began by handing out copies of a generic 2013 Honda Accord estimate with passenger side door damage and quarter panel damage. He instructed pairs of attendees to analyze the estimate to determine if it was sufficient to produce a safe and thorough repair that followed the vehicle manufacturer’s repair instructions. They were also instructed to prepare a supplement should they find the estimate deficient. Then, he examined the estimate panel by panel, utilizing the Honda manual to discuss their repair instructions and demonstrate what he would have added to the estimate based upon Honda’s instructions.
Davies observed, “On average, the estimates were missing 25 percent to 50 percent of the required operations, and some of the commonly missed items included scanning, OEM research and additional p-page items for operations required. It’s clear that we all need to spend more time researching the necessary OEM repair instructions, along with reviewing the p-page items, to ensure we understand which required labor items are not included in the guide and, more importantly, to ensure we are performing a complete and correct repair.”
Josh Kent, Director of Membership for NCACAR, added, “These types of classes are invaluable to our industry, and we need more of them, which we plan on doing. It gives the shops insight into what others are doing and why. Since the class, I have spoken to a few guests, and they said it was great, they learned a lot and it was well worth the time spent to attend.”
On Feb. 15, Davies visited the DOI with NCACAR Vice President Meredith Bradshaw and Ed Kizenberger, Executive Director of the Long Island Auto Body Repairmen’s Association (LIABRA), to discuss how North Carolina shops can hold insurance companies accountable for time delays during the claims process. They met with Deputy Insurance Commissioner Cathy Short to explain the repair process and demonstrate some of the differences in time delays between DRP and non-DRP shops.
The group discussed how delays are caused by parts issues, insurance adjuster processes and waiting for approval. They also described payment delays experienced by non-DRP shops. The collision repair industry advocates shared information on how these types of delays are handled in New York, Montana, Mississippi and New Jersey as a means of providing possible solutions instead of just presenting problems.
Davies reported that the DOI seemed very receptive to the conversation and informed them that the Department is establishing a task force under Tracy Biehnto help address these issues moving forward. Davies is hopeful that progress on this and other issues will be made as a result of the task force’s efforts. The task force will include Robbie Walker of Walker & Sons Body Shop, Dennis Reittingerof Mid-Town Body Repair, Billy Walkowiak from Collision Safety Consultants,Chris Krencicki from CK Appraisal, K & M Collision’s Meredith Bradshaw, Glenn E. Twigg of Twiggs Appraisal, Brian Davies from Bodyworks Collision Repair Center and Collision Service Investigators’ Danny Wyatt. Invitations have been extended to several more industry professionals, but have not yet been accepted. The task force will hold its first official meeting on March 19.
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