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  • 3 Dec 2018 12:54 PM | Anonymous

    We all probably agree that it is best that a body shop estimator always write his/her own estimate on every vehicle they repair. The primary reason for that is because insurance company estimates are highly inaccurate and they use terms on their estimates, and repair methods, that the auto body industry is prohibited from using.


    Section 2695.8 (F) of the California Fair Claim Settlement Practices regulation clearly Indicates the steps an insurer must use when preparing a repair estimate using a third party data base.


    This regulation states: "An insurer shall not prepare an estimate that deviates from the standards, costs and/or guidelines provided by the third party automobile collision repair estimating software used by the insurer to prepare the estimate, if such deviation would result in an estimate that would not allow for repairs to be made in accordance with accepted trade standards for good and workmanlike automotive repairs by an auto body repair shop, as described in this subdivision."


    Simply put, the insurer must use the data base they are using as it is designed to be used, including the "P" pages. 


    Another reason for the auto body shop to prepare their own estimate is so they will have an estimate prepared on an "unmolested" data base to compare to any insurer produced estimate. Insurers have been known to go into the administrative section of the data base and set certain parameters that will affect the bottom line on an estimate. An example of that is "all bumpers are painted on the vehicle".


    Items that have been left off an estimate or under paid on the estimate would not allow the auto body shop to repair the vehicle in a "good and workman like manner". While there are some minor differences in the data bases, they are usually small. When there are large differences, it is usually caused by data base manipulation and you may want to consider insisting the insurer use your data base as they are required to do.


    If the insurer refuses to comply with the regulations, you may want to consider filing a complaint with the DOI.





    Attention: This document is general in nature and deals with various laws and regulations. It should not be considered legal advice. It is recommended that you seek the advice of an attorney specializing in this area of the law if you encounter a problem.

  • 12 Aug 2018 4:42 PM | Anonymous

    In this issue of On Target: 

    • 2018 Ford Expedition Finish-Panel Repair 

    • I-CAR Training Workshops Schedule 

    • Inside the Industry 

    • Truckload Program Updates 

    • Aftermarket Parts Testing 

    On Target - 2018, Vol. 2 (FNL).pdf

  • 12 Aug 2018 4:34 PM | Anonymous

    Regardless of where your customers come from, they generally come to you to solve a problem…such as fixing their damaged vehicle and getting them back on the road quickly and safely. Your goal is to not only restore their damaged vehicle but also their peace of mind.

    I believe it’s important that collision repairers provide repair estimates/invoices that are as thorough and comprehensive as possible. I also believe that, in most states, you’re required to list all processes, parts and materials to be employed in the repair, along with the price being charged for each item. Failure to do so could be perceived as a deceptive business practice and, at the very least, failure to comply with your state’s mandates – in which case your privilege to conduct business (license) would be put in jeopardy.

    Read more..

  • 9 Aug 2018 12:21 AM | Anonymous

    All too often collision repairers merely accept what the insurers say they should charge or what the insurer is willing to pay?

     The question begs to be answered:

     Why Would Anyone Take Advice on How to Collect Money From Those That Owe it!?

    Imagine if we could go into a retail provider of goods and services, and regardless of the level quality they offer, tell them what we are willing to pay them… and get away with it!

     So what can and should a business do to ensure they remain competitive in their market area? They should conduct research such as visits or phone surveys of what other in their market area, who offer the same level of service and quality charge for their services. This is done by most all competitive businesses including auto makers, restaurants and yes…even insurers. Imagine attempting to tell an insurer what they should charge for their premiums? What response would you likely get…? I’m fairly certain it would go like this…

     “Ha, Ha, Ha…No, I’m sorry…. are prices are pre-determined based upon the competitive landscape and the incurred risks we choose to accept and not open to adjustment or modification…have a nice day!”

     So what can and should a collision repairer do to determine a competitive labor rate for their services in their area while comparing Apples to Apples rather than comparing one to a fruit basket? You could always try to do it yourself but you would have many hours involved and at the end of the day, the information provided you may be inaccurate, and as such, your survey results would be subject to scrutiny by others…or even discounted as bias and not independent or impartial.

     One extremely viable and effective independent solution is National Auto Body Research’s Variable Rate Survey or VRS. VRS performs truly independent and impartial labor rate surveys across the country. The great thing about this survey is that it is not a one-fits-all survey…it derives rates and allowances based upon participating repairer’s various algorithms including, but not limited to collective training, certifications, capabilities and such; no longer are the best of the best relegated to the same low labor rates and allowances of the worst of the worst! No longer are “The Outbacks” forced to accept McDonald’s pricing!

     If you struggle to attain a labor rate that enables you to re-invest in your company and the funds necessary to properly compensate your staff (and yourself) and enhance and update your facilities and equipment, undergo marketing and such, it’s time to re-evaluate your labor rates and allowances.

    I encourage you to review the accompanying and to visit the following link and to contact Richard or Sam Valenzuela at VRS and look into identifying the labor rate in your area and how you compare.

  • 31 Jul 2018 11:45 PM | Anonymous

    Is Your Car Safe After An Accident? What You Need to Know About Insurance Company Preferred Body Sho

    Click below to view video.

  • 31 Jul 2018 7:00 PM | Anonymous

    NCACAR To Host 3rd Quarter Meeting in Fayetteville, NC

    On Thursday, August 16, the North Carolina Association of Collision and Autobody Repair (NCACAR) will host its third quarter meeting at the Fayetteville Technical Community College (FTCC) Autobody Training Center.

    The meeting will feature Mike Cassata’s presentation titled “Insights of a DRP Manager,” and Doug Irish of FTCC will provide a tour of the college’s facility and its collision program.


    For more information, visit

  • 23 Jul 2018 6:50 PM | Anonymous


    The Society of Collision Repair Specialists (SCRS) has agreed to move forward with Decisely in an attempt to create a Benefits Trust purchasing pool for SCRS Members.

    We recently conducted a survey to understand member interest in the development of benefits programs, and now we need your help with more detailed information to market the SCRS program to health insurance carriers. This information would include “census” data on the benefits you offer today, your employee (and dependents) participation information, and any available “pricing” information on your current benefit plans to assist us in crafting a competitive and beneficial SCRS program. This information will be of critical assistance to ensure that we have the right product and pricing mix to address the needs of your employees.  We’re trying hard to keep this next stage of data gathering as painless as possible, but the more complete information set we can obtain from a cross section of SCRS Members will improve our ability to deliver the best deal.

    What we need is the following:

    Employee Census: Provide information for who’s full-time, part-time, position, demographic info, etc.

    ·      Complete the census excel file located at and return via email with the other requested information; if possible, please include all eligible employees and their dependents, even if they previously waived coverage(s) or benefits are not currently being offered.

    ·      We do need Sex (M/F), Age (date of birth), zip code of home address, zip code of work location, date of hire, employment status (FT/PT) and estimated annual income.

    ·      If you have an online system that you would like for us to access on your behalf to collect the above data, please let us know.

     If you currently offer benefits to your employees:

    ·      Please provide your Summary Plan Description of all benefits (medical, dental, vision, etc.) currently offered to Full-Time or Part-Time employees. (We need to understand the details of the medical and other plans you currently offer so we can benchmark to similar plans for eventual SCRS offerings.)

    ·      Your pricing/rates for these various coverages, including your Employer contributions for coverage levels (Employee only, EE + Spouse, EE + Family) or other structures you may offer. (Like the plan summaries, this is for benchmarking to ensure the solution is affordable and competitive in comparison to what you currently offer.)

    ·      To make this easy, please provide an email copy (scanned or electronic) of your most current insurance bill on your Medical, Dental, Vision and/or each additional line of coverage offered.


    The easiest way to return the gathered information is to email it directly If at all possible, we’re looking to complete this detailed census data gathering by Friday July 27th.

  • 8 Jul 2018 11:20 PM | Anonymous

    The amazing, inspirational Mike Jones from Discover Leadership joins us on July 24th at 1:00 pm CST for the next installment in the Elite Webinar Series, "Developing a Game Changing Culture"! 

    Learn to... embrace the massive changes in the Collision Industry, push through circumstances you can't control & thrive in the midst of undesirable conditions.

     Key Takeaways: 

    • 1.        Create the NEXT practice instead of looking at the best practice
    • 2.        Lean into the changes, focus on going beyond doing "good 'nuf"
    • 3.        Create standards that exceed expectations
    • 4.        Get outside your comfort zone
    • 5.        Become aware of your blind spots
    Register Now!
  • 8 Jul 2018 11:15 PM | Anonymous

    Conducted by Mike Anderson (Collision Advice) and CRASH Network. 

    Survey is now underway. 

    press_release-2018_Who Pays_FRAME_survey_launched.docx

  • 8 Jul 2018 10:34 PM | Anonymous

    Register for ICAR Training. By phone, online, or by filling out the form attatched below! 

    Below is the ICAR Training Class Schedule: 

    Committee_Flyer.pdf 520-0280.pdf

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